Organisaties menselijker maken en strategie die echt werkt Strategie-uitvoering is complex. Ongeveer zeventig procent van de strategische transformaties mislukt, ondanks adviesbureaus, een karrevracht literatuur over het onderwerp en alle beschikbare best practices. Maar waarom precies mislukken de meeste strategieën? Op basis van toonaangevend onderzoek, echte verhalen, praktijkvoorbeelden en praktische tools neemt de auteur je mee in de wereld van waarden, overtuigingen, emoties en vaak verborgen onderliggende motivatiekrachten die individueel en collectief gedrag in organisaties Inhoudsopgave Introduction 10 Why this book? 11 The structure of this book 14 How to read this book 20 Chapter 1 Humanizing team performance 22 Why it matters 27 A story to tell: From ‘me’ to ‘we’ 28 Three human-centred tactics 35 Tactic 1: Invest in understanding the human dynamics within the team and its impact on performance 35 Tactic 2: Never stop investing in trust and psychological safety 51 Tactic 3: Conduct team coaching interventions in a safe and reflective setting 53 Summarizing the main points 65 How to get started 67 Introduction and chapter 1: Key references and interesting reads 71 Chapter 2 Humanizing collaboration across teams 74 Why it matters 79 A story to tell: ‘Us’ versus ‘them’ 79 Three human-centred tactics 86 Tactic 1: Invest in decoding the human dynamics in the collaborative 86 Tactic 2: Strengthen the foundation of trust and facilitate open dialogue 97 Tactic 3: Put the real issues on the table before taking action 100 Summarizing the main points 107 How to get started 109 Chapter 2: Key references and interesting reads 114 Chapter 3 Humanizing culture shifts 116 Why it matters 121 A story to tell: Who needs to change first? 122 Three human-centred tactics 127 Tactic 1: Start by installing psychological safety 127 Tactic 2: Build capabilities to deal with the emotional side of change, starting from introspection 130 Tactic 3: Discuss culture at the different levels of the organization simultaneously 135 Summarizing the main points 163 How to get started 165 Chapter 3: Key references and interesting reads 170 Chapter 4 Humanizing leadership 172 Why it matters 177 A story to tell: Uncomfortable reflections 178 Three human-centred tactics 183 Tactic 1: Develop reflective leaders who are more aware of their own emotions and functioning 183 Tactic 2: Explore and articulate what you do, why you do it and its impact on performance 185 Tactic 3: Invest in understanding what holds you back from (further) developing as a leader 202 Summarizing the main points 213 How to get started 214 Chapter 4: Key references and interesting reads 219 Chapter 5 Humanizing future-proof organizations 222 Why it matters 227 A story to tell: Speed, Gears and Brakes 229 Three human-centred tactics 234 Tactic 1: Start with purpose, future success, the work to be done and the context around it 235 Tactic 2: Explore and grasp the full organizational potential by focusing on structural, motivational, and behavioural elements 238 Tactic 3: Minimize structures while focusing on empowered networks, critical behaviours, trust and fun 245 Summarizing the main points 253 How to get started 255 Chapter 5: Key references and interesting reads 262 chapter 6 Bringing it all together 264 A systems psychodynamic approach 267 The five-step approach to humanize your strategy 269 Critical roles to humanize your strategy 277 Chapter 6: Key references and interesting reads 281 My concluding letter to you as a leader 283 About the author 289 About the illustrator 291 A word of thanks 292 About the author : Geert Vercaeren is a senior business consultant, coach and entrepreneur wth 25 years of experience in leading complex business transformation, organizational development and strategic change projects