Preface. Introduction. PART ONE: MAPPING THE TERRITORY OF COACHING. 1 Coaching Is an Idea Whose Time Has Come: The Masterful Coaching Vision, Mind-Set, and Method. 2 Wanted: Extreme Leaders: Extreme Leaders Want to Make a Difference. 3 The Four Waypoints: How Do You Know If You Are in the Masterful Coaching Zone? PART TWO: THE JOURNEY TO MASTERFUL COACHING. 4 Becoming a Masterful Coach: Lead People to an Impossible Future and Change Their Lives. 5 Coaching Is a Way of Being, Not Just a Technique: Coaching Comes from the Heart, Not the Head. 6 Coaching Happens in Conversations: Speaking and Listening from a Stand Versus Moods, Reactions, and Attachments. 7 Masterful Coaching Is Transformational: Triple Loop Learning. PART THREE: COACHING EXECUTIVES TO REALIZE AN IMPOSSIBLE FUTURE AND WIN IN THEIR BUSINESS: TWELVE MONTHS, TWELVE COACHING CONVERSATIONS. 8 Coaching Conversation 1: Create an Extraordinary Coaching Relationship: Thinking and Working Together. 9 Coaching Conversation 2: Declare an Impossible Future: One That Represents Winning at the Great Game of Business. 10 Coaching Conversation 3: 360-Degree Leadership Feedback: Go for an Alteration, Not Just an Assessment. 11 Coaching Conversation 4: Mount a Successful Change Insurgency: A Transformational Goal Requires Eating Radical Change for Breakfast. 12 Coaching Conversation 5: Create a Source Document or Winning Game Plan: A Blueprint for the Future. 13 Coaching Conversation 6: Build a Team of Talented A Players: Engage People in Playing the Big Game. 14 Coaching Conversation 7: Executive Time Management: Don’t Add Before You Subtract. 15 Coaching Conversation 8: Execute Catalytic Breakthrough Projects: Spearhead a Breakthrough. 16 Coaching Conversation 9: Be a Coach and Mentor: The Leader as Coach. 17 Coaching Conversation 10: Make Great Decisions and Judgment Calls: Wisdom Versus Intelligence. 18 Coaching Conversation 11: Focus on the Scoreboard: Connect Coaching with ROI. 19 Coaching Conversation 12: Executive Life Coaching: Achieving Nonfi nancial Wealth. PART FOUR: MASTER CLASSES WITH ROBERT HARGROVE. 20 Secrets of Great Groups: Become a Masterful Facilitator. 21 Creative Collaboration 3.0: How to Coach People to Deal with Strategic Dead Ends, the China Price, Customers Jumping Ship. 22 Jump on the Reinvention Roller Coaster: To Reinvent the Organization, First Reinvent Yourself. 23 From Defensiveness to Learning: How to Recognize and Disperse Defensive Routines with Individuals or Groups. 24 Provide Meaningful Feedback: How to Give Feedback That Rips the Blinders Off Without Making People Resent You. 25 Teaching New Skills and Capabilities: Move Between Performance and Practice Fields. 26 Creating a Coaching and Mentoring Culture: Look for Openings Rather Than the Big Bang. 27 Coaching Small Enterprises: Get People to Race Up the Value Chain and Wallop Wal-Mart. 28 Building a Super-Successful Coaching Practice: Lesson 1: How to Get Clients. 29 Get People to Bring Their Whole Selves to Work: Give Them an Opportunity to Make a Difference. A Final Refl ection. Notes. About the Author. Index

Robert Hargrove is a worldfamous thought leader on executive coaching. He has trained over 30,000 people in transformational leadership. Coaching clients include a U.S.A. Under Secretary of Defense, a New York Stock Exchange chairman, and a European CEO of the Year. He is the author of Masterful Coaching and The Masterful Coaching Fieldbook, both from Pfeiffer, and Your Coach in a Book from Jossey-Bass.