RESILIENCE AS A HUMAN TALENT People have an extraordinary talent for reacting resiliently in extreme situations. Resilience is more an ordinary than an extraordinary phenomenon in people. It is the life force of bouncing back after suffering or going through a crisis. This book is about resilience in the workplace. How do we stand tall in a work environment which brings about daunting changes, challenges, pressure and stress? How do we deal with complexity, with diversity, with conflicts? Besides the personal stress and challenges in our private life, we are confronted with an increasing workload, difficult customers, colleagues or bosses, traffic-jams, deadlines, restructuring, redundancy, etc. Many events at work happen beyond our control. We don’t always choose our colleagues yet we have to cooperate with them. We are not always happy with new work processes yet we have to master them. (less)