Do you want to discover how social technologies transform individuals and organisations? Are you looking for hands-on tips on how to implement this technology? Are you ready to steal ideas from the very people who succeeded? Then this book is exactly what you need •15 authors from across the globe share their experiences, successes and failures. •From the more philosophical matters, and tool-related questions, right across to concrete cases and “how to” tips: this book is a one-stop shop. •It’s a handbook: pick a chapter at random and enjoy.