Leadership is tough. You must hit your marks – despite back-to-back meetings, endless emails, and chance encounters in the hallway. Most leaders feel that these inevitable demands keep them from doing their "real work." But in this groundbreaking book, authors Douglas Conant and Mette Norgaard argue that these interactions are overlooked opportunities to expand your influence and deliver measurably better results. Through untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's consulting experience, TouchPoints shows how a leader's impact and legacy are in fact built through hundreds, even thousands, of interactive moments in time. The good news is that everyone can attain greater "TouchPoint" mastery. Conant and Norgaard show how by delving into three essential assets – your head, heart, and hands. As the authors explain, one of the greatest investments you can make is constant attention to your mental model, your emotional maturity, and your bias for action. Then inquiry, reflection, and practice all combine to help you make the most of your TouchPoints, no matter how planned or incidental they may seem at the time. TouchPoints speaks to the theory and craft of leadership by promoting a rational, authentic, active, and wise approach. With greater skill and energy, you can start transforming otherwise ordinary interactions into powerful leadership moments—one TouchPoint at a time.