List of Figures, Exhibits, and Tables. Preface. Acknowledgments. Introduction. PART I: BUILDING A POWERFUL WORKSHOP. Chapter 1: Making Learning Effective. Chapter 2: Addressing the Needs of Your Learners. Chapter 3: Creating a Dynamic Workshop Design. PART II: FOCUSING ON YOUR LEARNERS. Chapter 4: Using Brain-Based Research to Enhance Learning. Chapter 5: Engaging Your Learners. PART III: GETTING READY TO TRAIN. Chapter 6: Looking Like a Consummate Training Professional. Chapter 7: Putting Power into Training Aids. Chapter 8: Preparing to Share Your Knowledge. PART IV: MAKING THE WORKSHOP A SUCCESS. Chapter 9: Keeping the Learning Going. Chapter 10: Ending on a High Note. Bibliography. Resources. Index. Training Information. About the Author.  

Robert W. Lucas is the president of Creative Presentation Resources, a creative training and products company and the founding managing partner for Global Performance Strategies, LLC,an organization specializing in performance-based training and consulting services. He is the author of Creative Learning: Activities and Games That REALLY Engage People, The Creative Training Idea Book, The BIG Book of Flip Charts, and Customer Service Skills for Success.