A book and CD-ROM package to help you determine an organization’s training requirements! In order for training to be effective, it has to be based on the needs of both the organization and its employees. This book gives trainers the information and step-by-step instructions they need to determine the training requirements of everyone from newly hired, recently promoted, or just-transferred employees, to those who need training as a result of changes in operations, technology, or systems in the company. Dozens of reproducible forms—all included on a CD-ROM—as well as checklists, formulas, and interviewing guidelines help readers: • Gather the information necessary to identify and prioritize training needs of individuals, departments, and groups • Analyze and report results • Translate organizational needs into specific training programs • Gain support from senior management