Editors, Authors, and Contributors. Introduction. Part One: Understanding the Skilled Facilitator Approach. 1. The Skilled Facilitator Approach (Roger Schwarz). 2. The Group Effectiveness Model (Roger Schwarz). 3. Using Facilitative Skills in Different Roles (Roger Schwarz). 4. Understanding What Guides Your Behavior (Roger Schwarz). 5. Ground Rules for Effective Groups (Roger Schwarz). 6. The Diagnosis-Intervention Cycle (Peg Carlson). 7. Thinking and Acting Systemically (Anne Davidson). 8. Contracting with Groups (Roger Schwarz). Part Two: Starting Out. 9. Jointly Designing the Purpose and Process for a Conversation (Roger Schwarz, Anne Davidson). 10. Process Designs (Anne Davidson). 11. Basic Facilitation: What Can Be Accomplished? What Cannot? (Peg Carlson). 12. Do the Math: Creating a Realistic Agenda (Peg Carlson). 13. Beginning Meetings: Introductions and Guidelines for Working Together (Anne Davidson). 14. Introducing the Ground Rules and Principles in Your Own Words (Sue McKinney). 15. Using the Group Effectiveness Model (Anne Davidson). 16. Helping Group Members Focus on Interests Rather Than Positions (Peg Carlson). 17. Developing Shared Vision and Values (Anne Davidson). 18. Helping Groups Clarify Roles and Expectations (Anne Davidson). 19. Using the Skilled Facilitator Approach to Strengthen Work Groups and Teams (Anne Davidson). 20. Using the Ground Rules in E-Mail (Roger Schwarz). Part Three: Deepening Your Practice. 21. Ways to Practice the Ground Rules (Anne Davidson). 22. Some Tips for Diagnosing at the Speed of Conversation (Peg Carlson). 23. Opening Lines (Roger Schwarz). 24. Reducing the Skilled Facilitator Jargon (Roger Schwarz). 25. Now What Do I Do? Using Improv to Improve Your Facilitation (Roger Schwarz, Greg Hohn). 26. Ground Rules Without the Mutual Learning Model Are Like Houses Without Foundations (Sue McKinney). 27. Writing and Analyzing a Left-Hand Column Case (Roger Schwarz). Part Four: Facing Challenges. 28. Holding Risky Conversations (Anne Davidson). 29. Exploring Your Contributions to Problems (Roger Schwarz). 30. Moving Toward Difficulty (Sue McKinney). 31. Responding to Silence and Interruptions and Enabling Members to Talk to Each Other (Roger Schwarz). 32. Raising Issues In or Out of the Group (Roger Schwarz). Part Five: Seeking Your Path. 33. Finding Your Voice (Anne Davidson). 34. Being a Mutual Learner in a Unilaterally Controlling World (Sue McKinney). 35. Introducing the Skilled Facilitator Approach at Work: Pitfalls and Successes (Sue McKinney). 36. Bringing It All Back Home, or Open Mouth, Insert Foot (Peter Hille and the Staff of the Brushy Fork Institute). 37. A Carp in the Land of Koi (Susan R. Williams). Part Six: Leading and Changing Organizations. 38. Daily Challenges of a Facilitative Leader (Tom Moore). 39. Learning to Live Our Philosophy (Betsy Monier-Williams). 40. Helping a Team Understand the System They Created (Roger Schwarz). 41. “I Can’t Use This Approach Unless My Boss Does” (Roger Schwarz). 42. How to Stop Contributing to Your Boss’s and Your Own Ineffectiveness (Roger Schwarz). 43. Developmental Facilitation (Anne Davidson, Dick McMahon). 44. Guidelines for Theory-in-Use Interventions (Anne Davidson, Dick McMahon). 45. Introducing the Core Values and Ground Rules (Jeff Koeze). 46. From Learning to Lead to Leading to Learn (Joe Huffman). 47. Reflections of a Somewhat Facilitative Leader (Jeff Koeze). 48. Integrating the Skilled Facilitator Approach with Organizational Policies and Procedures (Roger Schwarz, Anne Davidson). 49. 360-Degree Feedback and the Skilled Facilitator Approach (Peg Carlson). 50. Implementing a 360-Degree Feedback System (Bron D. Skinner). 51. Do Surveys Provide Valid Information for Organizational Change? (Peg Carlson). 52. Using the Skilled Facilitator Approach in Different and Multiple Cultures (Anne Davidson). Part Seven: Integrating the Skilled Facilitator Approach in Your Worklife (and Non-Worklife). 53. The Drama Triangle: A Unilateral Control Program for Helping Others (Dick McMahon). 54. Using Creative and Survival Cycles to See and Shift Mental Models (Guillermo Cuéllar). 55. The Skilled Facilitator Approach and the Myers-Briggs Type Indicator (Anne Davidson). 56. Applying the Skilled Facilitator Approach to a Systems Thinking Analysis (Chris Soderquist). 57. The Facilitative Coach (Anne Davidson, Dale Schwarz). 58. Becoming a Facilitative Trainer (Sue McKinney, Matt Beane). 59. Being a Facilitative Consultant (Harry Furukawa). 60. Using the Skilled Facilitator Approach as a Parent (Peg Carlson). 61. Running for Office in a Unilaterally Controlling World (Steve Kay). 62. Using the Facilitative Leader Approach in Public Office (Verla Insko). Afterword: Some Important Lessons (Roger Schwarz, Anne Davidson). Acknowledgments. Index. About Roger Schwarz & Associates.

Roger Schwarz is an organizational psychologist and president of Roger Schwarz & Associates (www.schwarzassociates.com). He is the author of the best-selling book The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches. Schwarz facilitates groups and consults, coaches, and speaks on facilitation, facilitative leadership, and developing effective teams and organizations. Anne Davidson, Peg Carlson, and Sue McKinney are consultants with Roger Schwarz & Associates, a leadership and organization development consulting firm, which is dedicated to helping people think and act differently so they can improve their business results and relationships.