About the Author ix 1 introduction 1 2 leadership competencies and characteristics 5 3 designing a leadership development program 23 Chapter Three Activities A Checklist for Effective Leadership 31 Nature or Nurture? 33 Traits of Effective Leaders 34 Words to Lead By 36 4 increasing awareness—self and others 37 Chapter Four Activities Being Real 38 Developing Courage 40 Developing Cultural Intelligence 43 Doing It Differently 47 Do the Right Thing 49 Fired Up! 53 Heroes and Heroines 56 Living Your Values 59 Mirror, Mirror 64 Modeling the Way 68 Permission or Forgiveness? 71 Risk Attitudes Inventory 73 The Balancing Act 79 Values Collage 84 What Is It Like? 86 Who Am I? 91 5 communicating and influencing 97 Chapter Five Activities Active Listening Responses 98 Active Observation 101 Common Ground 103 Confl icting Agendas 109 Giving Feedback 114 Listening Self-Awareness Assessment 118 Mixed Messages 124 Picture This 130 The Art of Asking Questions 132 The Art of Infl uencing 135 What Do You Mean? 137 6 motivating and engaging 141 Chapter Six Activities Embracing Change 142 Empowering Others 144 Fair or Equal? 148 How to Present Change to Employees 150 Leading Change 155 Make Them Laugh 158 Showing Appreciation 162 Tell Me a Story 164 What Do Your Employees Value? 167 7 developing and managing 171 Chapter Seven Activities Applying Your Coaching Skills 172 Creating a Team Identity 175 Delegation Case Study 177 Delegating Effectively Self-Assessment 181 Delegation Process 185 Describing Behavior 192 Performance Management Skills Checklist 194 Stopping the Blame Game 198 Team Models 201 The Magic of Mentoring 205 What Do You Expect? 207 What Mentors Do 212 8 increasing leadership effectiveness 217 Chapter Eight Activities Bouncing Back 218 Distinguishing Behaviors 220 Employee Development Decisions 223 Figure It Out 227 Innovation or Creativity? 230 Into the Future 232 Making the Right Call 235 Networking Checklist 239 On Target 242 Setting Priorities 247 Things We Have in Common 250 Trust Me 252 References 255 Index 257

Karen Lawson is a consultant, speaker, author, and founder and president of Lawson Consulting Group, Inc., specializing in organization and management development as well as executive coaching. She is a professor at Arcadia University in the International MBA program. She regularly presents at professional conferences in the United States, Asia, and Europe.