Understanding Emotional Intelligence explains that by using your emotions to their best advantage you can reduce stress, better understand people and be more successful. With models and examples it explains the key concepts and applications of without the jargon Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis. By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence. Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work. About The Authors Frances Kay is a consultant to specialist firms assisting them in establishing and developing corporate networks and relationships for their business development. She is the editor of The Good Non-Retirement Guide 2011 and co-author of Tough Tactics for Tough Times, both published by Kogan Page. Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations' International Trade Centre and the European Union. He is a regular speaker at national and international conferences on management, marketing and communications topics.